Outside investigators will be called for complaints that are of serious nature or have impacts on the public. We will handle your complaints confidentially, investigate and let you know the outcome within 15 business days. Names of witnesses, photographs, and other pertinent information.Description of complaint, what happened, who was involved, dates and times, building address, service area or location of problem.Contact information including full name of complainant, full address, telephone number and email address.Please complete the Complaint Tracking Form and provide details such as:.If your complaint is specific to Facilities Management, regarding City-owned facilities such as civic centres, meeting rooms, building signage, or construction, please email with the information below: This complaint handling procedure is established to provide the public with clear steps to follow when sharing feedback and to ensure each is handled fairly and efficiently. We are committed to listening and improving our services and treating our customers in an open, transparent and timely manner. See the Ministry of Community Safety & Correctional Services for information on how to submit a complaint.įacilities Management provides facility management services for the City’s properties, including all civic centres/office buildings, meeting rooms and public access locations.įeedback from our customers is critical to our success. The Ministry provides a Public Complaint Form that details which information must be included. Under the Private Security And Investigative Services Act, 2007, a member of the public may file a formal complaint about the conduct of a security guard, private investigator or a licensed security business. Toronto, ON M5V 3C6 Option 2: Filing a Complaint with the Private Security and Investigative Services Branch, Ministry of Community Safety and Correctional Services Option 1: Filing a Complaint with the Director, Corporate Security, City of TorontoĪny member of the public or City of Toronto employee can file a written complaint with the Director, Corporate Security which will be promptly and properly investigated.Īll complaints are to be sent, in writing to: You can submit a compliment or complaint regarding a City of Toronto Security Guard or Contract Security Guard at a facility.
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